At Tempt Lingerie Shop, we craft every piece—from our precision-engineered High-Impact Sport Bras to our elegantly detailed Lace collections—with the goal of empowering your confidence. We understand that finding your perfect fit is an intimate journey. Should an item not meet your expectations, our returns and exchanges process is designed with the same care, transparency, and support that defines your shopping experience.

Our Return & Exchange Policy at a Glance

  • Return Window: 15 days from the date you receive your order.
  • Condition: Items must be unworn, unwashed, and in their original packaging with all tags attached.
  • Process: Initiate a return or exchange by contacting our customer-centric team at [email protected].
  • Refunds: Issued to the original payment method within 7-10 business days after we receive and inspect the returned item(s).
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility, unless the return is due to our error or a defective item.

Intimate Details on Non-Returnable Items:
To ensure the hygiene and integrity of our most personal products, the following items are final sale and cannot be returned or exchanged:

  • Knickers & French Knickers: Due to their intimate nature.
  • Multipacks where the packaging has been opened or any individual item has been separated.
  • Any item marked as “Final Sale” or “Clearance.”

This policy aligns with our commitment to quality and care for all our customers, just as we design our Balconette and Full Figure ranges with thoughtful support.

Step-by-Step Return or Exchange Process

Step 1: Initiate Your Request (Within 15 Days of Delivery)

Please email us at [email protected] with the subject line “Return/Exchange Request” and include the following details. You may use the template below for clarity.

To: [email protected] Subject: Return/Exchange Request Hello Tempt Lingerie Team, I would like to request a [Return / Exchange] for my order. Order Number: [Please provide your order number] Name: [Your full name] Email Address: [The email used on the order] Item(s) for Return/Exchange: – Product Name: [e.g., Seamless Shaping Bodysuit] – Size: [e.g., M] – Color: [e.g., Black] – Reason: [e.g., Size adjustment, style preference] For Exchanges: – Desired New Item: [Product Name] – Desired New Size/Color: [e.g., L, Navy] I confirm that the item(s) are unworn, unwashed, and in their original packaging with all tags attached. Thank you, [Your Name]

Step 2: Receive Instructions & Return Authorization

Our team will respond within 48 hours with a Return Merchandise Authorization (RMA) number and detailed instructions on where to send your package. Please do not send any items back without this authorization.

Step 3: Ship Your Return

Securely pack the item(s) in their original packaging, include the RMA number clearly on the outside of the package, and mail it to the address provided. We recommend using a trackable shipping service. Return shipping costs are the responsibility of the customer.

Step 4: Processing & Resolution

Once we receive and inspect your return (processing takes 3-5 business days), we will notify you via email.

  • For Refunds: Your refund will be processed to your original payment method (Visa, MasterCard, JCB, or PayPal). Please allow 7-10 business days for the refund to appear in your account, depending on your financial institution.
  • For Exchanges: We will ship your new item promptly using your preferred shipping method (Standard or Free Shipping). If there is a price difference, our team will coordinate payment or refund with you.

Frequently Asked Questions

What if my item is defective or incorrect?

If you receive a defective item (e.g., faulty stitching on our Posture Corrector) or the wrong item, please contact us immediately. We will cover all return shipping costs and expedite a replacement or full refund.

Can I exchange an item for a different style?

Absolutely. You can exchange any eligible item for another style within the same collection or a different one—perhaps from our Bikinis to a One Piece, or from Leggings to Gym Shorts. The exchange is subject to product availability.

How are refunds calculated?

Your refund will be for the purchase price of the returned item(s). Original shipping fees (e.g., the $12.95 Standard Shipping fee) are non-refundable.

I’m an international customer. Does this policy apply?

Yes, our policy applies to all customers globally (excluding Asia and remote regions we do not serve). However, you are responsible for any return shipping costs and customs duties. Refunds will be issued in USD.

A Note on Intimate Apparel Care:
We encourage you to consult our size guides and product details carefully before purchasing, especially for foundational pieces like our Brazilian cuts or Bum Lifting styles. Our customer support team is always here to offer fit advice—just as we provide support through our designs.

Need Further Assistance?

Our customer-centric team is here to help you with the same clarity and care we put into every Cover Up and Half Cup Bra we design.

Email: [email protected]
Address: Tempt Lingerie Shop, 2275 Windy Ridge Road, Liberty Center, US 46766

We aim to respond to all inquiries within 48 hours.

Last Updated: April 2024
With love and support,
The Team at Tempt Lingerie Shop
Your trusted source for confidence-wear.