At Tempt Lingerie Shop, we believe your journey to confidence begins the moment you place your order. Just as we meticulously craft each piece—from our empowering High-Impact Sport Bras to our delicate Lace collections and sculpting Bum Lifting styles—we handle your order and any subsequent needs with the same precision, transparency, and supportive care. This policy outlines how we deliver our creations to you and our commitment to ensuring your complete satisfaction.

Shipping Policy: Your Order’s Journey to You

Once you’ve found your perfect fit, we swiftly begin preparing your order for its journey to your doorstep.

Order Processing & Dispatch

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with your order details and a tracking number once your package is on its way.

Shipping Methods & Delivery Timelines

We offer two reliable shipping options to suit your needs:

  • Standard Shipping (Fee: $12.95 USD)
    We partner with premium carriers like DHL or FedEx for a faster, tracked delivery. Your order typically arrives within 10-15 business days after dispatch.
  • Free Shipping
    For orders over $50, we provide complimentary shipping via EMS. Delivery under this method typically takes 15-25 business days after dispatch.

Please note: Delivery times are estimates and may vary slightly based on your location and customs processing. International customers (outside Asia and our served regions) are responsible for any applicable customs duties or taxes.

Returns & Exchanges Policy: Our Promise of Satisfaction

We design for your confidence and comfort. If an item doesn’t meet your expectations, our returns process is here to support you, reflecting the same thoughtful detail found in our Balconette and Full Figure ranges.

Policy at a Glance

  • Return Window: 15 days from the date you receive your order.
  • Condition: Items must be unworn, unwashed, and in their original packaging with all tags attached.
  • Process: Initiate a return or exchange by emailing our team at [email protected].
  • Refunds: Issued to the original payment method within 7-10 business days after we receive and inspect the return.
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility, unless the return is due to our error (e.g., a defective item or incorrect shipment).

Step-by-Step Return or Exchange Process

Step 1: Initiate Your Request (Within 15 Days)
Email us at [email protected] with the subject line “Return/Exchange Request.” Please include:

  • Your order number
  • Full name and email address
  • Details of the item(s) for return/exchange (Product Name, Size, Color)
  • Reason for the return/exchange
  • For exchanges: Your desired new item name, size, and color.

Our customer-centric team will respond within 48 hours.

Step 2: Receive Authorization & Instructions
We will provide you with a Return Merchandise Authorization (RMA) number and the secure return address. Please do not send items back without this RMA number.

Step 3: Ship Your Return
Securely pack the item(s) in their original packaging, clearly mark the RMA number on the outside, and ship it to the address provided. We strongly recommend using a trackable shipping service for your peace of mind.

Step 4: Processing & Resolution
Once we receive your return, our quality team will inspect it within 3-5 business days.

  • For Refunds: Upon approval, your refund will be processed to your original payment method (Visa, MasterCard, JCB, or PayPal). Please allow 7-10 business days for the funds to appear in your account, depending on your financial institution.
  • For Exchanges: We will promptly ship your new item using your preferred shipping method. Any price difference will be coordinated with you by our team.

Important Details on Non-Returnable Items

To uphold the highest standards of hygiene and integrity for our most personal products, the following items are considered final sale and cannot be returned or exchanged:

  • Knickers & French Knickers: Due to their intimate nature.
  • Multipacks where the packaging has been opened or any individual item has been separated.
  • Any item marked as “Final Sale” or “Clearance.”

A Note on Intimate Apparel Care: We encourage you to consult our detailed size guides and product descriptions before purchasing, especially for foundational pieces like our Brazilian cuts or Posture Corrector. Our support team is always available for fit advice—just as our designs are here to support you.

Frequently Asked Questions

What if my item is defective or incorrect?
If you receive a defective item (e.g., faulty stitching) or the wrong item, contact us immediately. We will cover all return shipping costs and expedite a replacement or full refund.

Can I exchange for a completely different style?
Absolutely! You can exchange any eligible item for another style—perhaps from our Bikinis to a One Piece & Monokini, or from Leggings to Gym Shorts. Exchanges are subject to product availability.

I’m an international customer. Does this policy apply?
Yes, our policy applies globally to all regions we serve (excluding Asia and certain remote areas). You are responsible for return shipping costs and any customs duties. All refunds are issued in USD.

Need Further Assistance?

Our customer-centric team is here to help with the same clarity and care we put into every Cover Up and Half Cup Bra we design.

Email: [email protected]
Address: Tempt Lingerie Shop, 2275 Windy Ridge Road, Liberty Center, US 46766

We aim to respond to all inquiries within 48 hours.

Last Updated: April 2024
With love and support,
The Team at Tempt Lingerie Shop
Your trusted source for confidence-wear.